At 7vn Designs, every item is print-to-order, meaning it's made just for you. Because of this, I’m unable to offer exchanges or refunds. This personalized approach ensures each piece is crafted with care and maintains the highest quality standards.
Returns
- Defective or Damaged Items: If your item arrives damaged or with a printing defect, please contact Me within 3 days of receiving your order. Include your order number, a description of the issue, and clear photos of the defect. l will replace the item at no extra cost.
- Non-Refundable: Due to the custom nature of my products, I cannot accept returns for reasons such as incorrect size selection, change of mind, or preference.
Exchanges
- Sizing Issues: I strongly encourage reviewing our size guide before ordering to ensure the best fit. Exchanges for size issues are not available as each product is custom-printed.
- Exceptions: If you believe there was an error with your order (e.g., wrong item or design), please reach out to me, and I will make it right.
How to Start a Return/Exchange Request
- Email me at 7vncustoms@gmail.com within 3 days of receiving your item.
- Include your order number, details about the issue, and any supporting photos.
- I will respond within 3 business days to resolve the issue promptly.
Thank you for supporting my print-to-order process. Your satisfaction matters, and I will do my best to ensure you love your Dead Clocks apparel.